Resume

Wissam Dagher

Address: 5th Flr. AL HABIB Block F Bldg, AL Habib Street, Deychounyeh, Lebanon

Mobile: +961 3 291 343

E-mail: wissam-dagher@hotmail.com

Personal Information

Date of birth: April 8, 1981

Nationality: Lebanese

Marital status: Married

Summary

Proven expertise in Banking Information Technology, with demonstrated ability to work effectively with individuals at all levels and in all functional areas. Worked across multiple domains; I developed an in-depth experience in Cloud Computing, Enterprise servers, High-end storage solutions, Change and People Management, IT Service Management, Capacity Management, Budgeting and Planning, Project Management, Strategic thinking and delivering innovative solutions.

Work Experience

Head of Information Technology Department

MEAB Bank (Lebanon)                                                                                                                          Feb 2019 – Present

  • Set the mission and Vision of the IT organization.
  • Provide leadership, support, and direction to the IT team.
  • Develop Information Technology strategic roadmap.
  • Build a solid foundation for the Agile Organization and the Digital Transformation.
  • Direct the development of IT sourcing strategy and manage vendor and partner relationship.
  • Develop and control annual operating and capital expenditure budget for IT to ensure it is consistent with the overall strategic objectives of the bank.

Head of Provisioning and Data Processing

Banque Libano Française (Lebanon, France, Switzerland, Cyprus)                                               Feb2015 – Dec 2018

  • Oversees 3 units at the core of IT operations department; Production and 24×7 Monitoring Unit, Provisioning Unit (Direct Responsibility), Data Loading and Processing Unit.
  • Provide leadership and supervise managers responsible for IT infrastructure, Daily Operations and Data Processing.
  • Coordinate negotiation, selection, management, scope of work and SLA of IT Operations vendors and service providers.
  • Work closely with the Program Management Office to ensure successful execution of IT Operations Projects.
  • Ensure proper IT Operations policies and controls are implemented, documented and audited.
  • Built an advanced experience in Temenos T24 infrastructure components and daily operations. This include designing and optimizing T24 Infrastructure, COB processing and scheduling as well as build custom tools for COB Monitoring and trend analysis.
  • Design and implement technical solutions that support business needs and BLF expansion in Lebanon and abroad.
  • Cloud Architect, responsible for the design, implementation and optimization of BLF private clouds.
  • Expert in cloud infrastructure and services management for IBM Power (IBM PowerVM and IBM PowerVC) and VMware Cloud Solutions.
  • Expert in High-end EMC VMAX storage administration, configuration and performance tuning.

Provisioning Manager, Head of Hardware and Systems Provisioning Unit.

Banque Libano Française (Lebanon, France, Switzerland, Cyprus)                                                         Feb2011- Feb2015

  • Help support the overall IT strategy ensuring sufficient robust infrastructure is in place to meet business and technology requirements.
  • Provide architecture design, deployment and support for project teams implementing business applications.
  • Generate and suggest new approaches or methods of improvement in the operations environment.
  • Plan and Install required capacity for current and future IT Services.
  • Analyze and identify services usage trends.
  • Monitoring of IT production services and comparison with SLA and OLA terms.
  • Provision Storage and Virtualized Systems for UNIX, Windows and Linux.
  • Design and implement IBM Power Virtualization on IBM high-end servers.
  • Proven expertise in EMC storage, replication and backup solution.
  • Design and Administer VDI Infrastructure.
  • Developed tools to improve Business processes.
  • Developed tools to support BLF Project Management Methodology.
  • Instructed formal and informal training on IBM Products, VMware VSphere, ITIL V3 and Prince2

 

Application Manager, Head of Application Mgmt Unit.

Banque Libano Française (Lebanon, France, Switzerland, Cyprus)                                                         Feb2010- Feb 2011

  • ITIL V3 Implementation and Organization Structure
    • Part of the team to develop a new organizational structure based on ITIL Roles.
    • Develop RACI Model for all Services.
  • Maintain and administer all Business applications and Virtualized environment
  • Administer Oracle Products: Oracle EBS R12, Oracle SSO
  • Administer Temenos T24 Production Servers.
  • New Backup Infrastructure Design :
    • Team leader for BLF Backup Centralization Project for Virtual Infrastructure.
  • Design and Administer VMware VSphere Infrastructure:
    • High Availability Clusters.
    • SAN administration
    • Virtual Machine Creation and OS Installation

 

 

IT Architect and Virtualization Specialist.

Banque Libano Française (Lebanon, France, Switzerland, Cyprus)                                                           Feb 2007- Feb 2010

  • Design IT Solution for BLF affiliates in France, Switzerland and Cyprus (Servers, Storage, Security, Network)
    • Lead the project of creating a standardized infrastructure for BLF Affiliates in coherence with BLF best practices.
    • Work with different suppliers and consultants from multiple countries and nationalities.
  • Design Technical Virtualization Implementation:
    • Network design for the virtual infrastructure.
    • Storage Design and Management.
    • Virtual Machines Sizing.
  • IT Project Management and Process Improvement:
  • System Administration: Windows and Linux

Web Master and System administrator.

Banque Libano Française (Lebanon, France)                                                                              Feb 2002- Feb 2007

  • Develop Intranet Web Applications (PHP, CFML and AJAX)
    • Design and build web application to collect call logs from all SIEMENS PBX and provide Executives with an easy to use web interface for querying and reporting.
    • Develop Intranet website for BLF. Used by the Communication Department as a new way of communication in the bank.
    • Design and Build Time Attendance web Application for the HR Department.
  • IBM Lotus Domino Administrator Assistant:
    • Assist in Designing and implementing the new Domino infrastructure for mail and archiving.
  • Linux / Windows System Administration
  • Design and Administer Microsoft SharePoint and MS Project Server:

 

 

Professional Trainings and Certification

v  ISO 9001:2000 Quality Management System, Apave Liban 2007
v  PRINCE 2 Certified Project Manager,PearceMayField Institue,UK 2007
v  Microsoft Sharepoint 2007 Install and Configure, Formatech,Lebanon 2008
v  EC Council Ethical Hacking, Formatech, Lebanon 2008
v  ITIL V3 Foundation Certified, HP Lebanon 2008
v  (ISC)2 CISSP, Data Consult, Lebanon 2008
v  ActiveIdentity Certified Professional: 4TRESS Authentication Server, AI, France 2009
v  Oracle EBS R12 Administration, BLF Bank, Lebanon 2010
v  Oracle Database 11g Administration workshop 1-2, BLF Bank, Lebanon 2010
v  Banking Application: Temenos T24 Administration and Security, BLF Bank, Lebanon 2010
v  IBM Content Management Ondemand 8.5, BLF Bank, Lebanon 2011
v  Microsoft Project Professional 2010, BLF Bank, Lebanon

v  Attended EMC World

v  Visited IBM Client Center, Montpellier

v  Prince2 – 2009 edition certified

v  IBM technical University, Dubai 2017

v  VMware Airwatch bootcamp, OnlineILT, VMware US

v  VMware Vsphere 6.5, install,configure, Manage plus Optimize and scale Fast Track, OnlineILT, US

v  EMC Certified Information Storage Associate Version 3

v  VMware AirWatch certified AirWatch Professional Accreditation: Enterprise Mobility

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2016

2017

 

 

 

 

 

 

 

 

 

Education

Antonine University

Masters of Engineering – Telecommunication                                                                        Lebanon 2005

  • Graduated with distinction.
  • Placed on the Dean’s List for 3 consecutive academic years.

Lebanese University

B.S of Telecommunication and Network Engineering                                                               Lebanon 2002

  • Graduated with distinction.
  • Placed on the Dean’s List for 3 consecutive academic years.

ST Michel High School

Official Lebanese Baccalaureate (Emphasis: General Science)                                                          Lebanon 1999

Technical Skills

  • IT Service and Project Management: ITIL V3 Foundation Certified – Prince 2 Foundation Certified
  • Unix/Linux System Administration: AIX/Linux system administrator.
  • Storage Administration: EMC VMAX and VNX.
  • Server Hardware: IBM enterprise System P, IBM System X, IBM BladeCenter H.
  • Backup Software and Hardware: IBM TSM, EMC Networker, EMC DataDomain, IBM TS3k Tape Libraries.
  • Database Administration: MySQL – Microsoft SQL Server – Oracle 11g
  • Virtualization and cloud: VMware VSphere, IBM PowerVM, IBM PowerVC, Openstack
  • Security: Pen Testing (Backtrack Linux) – Firewalls (Juniper) – Active Identity 4TRESS Authentication Server Certified, MS ISA / Forefront TMG
  • Programming Languages: PHP – CFML – ASP
  • Applications: Lotus Domino Server – Microsoft SharePoint – Microsoft Project Server

Languages

  • Arabic: Native
  • English: Excellent (Spoken & written)
  • French: Fluent (Spoken & written)

Extracurricular Activities

  • Enjoy swimming, Reading & listening to various genres of music.
  • Reading IT related books and magazines.
  • Photography Amateur

References are available upon request.

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